Policies
SparkLayer's security, privacy and legal documents are published in the SparkLayer Trust Center (opens in a new tab). The Trust Center always has the current version of each document, so it's the place to send anyone doing a security or procurement review. If you have questions about any of them, email contact@sparklayer.io.
Trust Center documents
| Policy | What it covers |
|---|---|
| Privacy policy (opens in a new tab) | The personal data SparkLayer handles as a controller and as a processor, our sub-processors and the rights available to you. |
| Security policy (opens in a new tab) | Hosting, encryption, authentication, access control, secure development, backups and review. |
| Business continuity plan (opens in a new tab) | How we prepare for disruption, restore service and keep customers informed. |
| Incident management policy (opens in a new tab) | How incidents are classified, contained and resolved, and how to report a security concern. |
| Terms of service (opens in a new tab) | The terms that apply to your use of SparkLayer. |
Billing
| Policy | What it covers |
|---|---|
| Refund policy | When refunds are available for monthly and annual plans, what isn't refundable, how to request a refund and how Shopify billing works. |
Next steps
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