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Wix

Error codes

Applies toWix

When SparkLayer finds a problem with a Wix order, it shows an error code in My Cart. Find the code below to see what it means and how to fix it.

wix-checkout-out-of-stock

What it means

A product in the cart is out of stock in Wix, but SparkLayer believes it's in stock. This happens when the product isn't syncing from Wix to SparkLayer, so its stock can't sync either. For example, another product may already have the same SKU.

How to fix it

  1. In the SparkLayer Dashboard, go to Integrations,Product sync (opens in your SparkLayer Dashboard in a new tab).
  2. Search for the product in Product data lookup to check it's syncing.
  3. Give every product a unique SKU, so all your products sync.

See Product and customer sync.

Other errors

If you see an error that isn't listed here, see Troubleshooting or contact our support team.

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Limitations

What works differently on Wix: no product card pricing or metafields, one-time address sync, single-currency orders, Wix discounts, fees and tax exemptions.

Metafields

Wix doesn't support SparkLayer metafields, so settings that rely on them, such as pack sizes and RRP pricing, aren't available on Wix stores.