Cancel, uninstall or transfer SparkLayer

Uninstalling deletes your SparkLayer data

Treat uninstalling as deleting your SparkLayer account: its price lists, customer groups and settings. Before you uninstall, export anything you want to keep, such as your price lists. If you plan to reinstall, move to another BigCommerce store or need a test store, contact our support team first, so we can talk through your options. Don't uninstall to change your plan: see Billing, trials and cancelling.

Uninstall SparkLayer

Uninstall SparkLayer like any other BigCommerce app.

In your BigCommerce admin, go to Apps,My Apps.
On the SparkLayer app, click Uninstall.

Your subscription ends, and SparkLayer's recurring billing is cancelled straight away. See BigCommerce's guide to uninstalling apps (opens in a new tab).

What happens next

Widgets: if you added the SparkLayer frontend interfaces to your theme, remove that code yourself or ask your developer.
Data: treat uninstalling as deleting your SparkLayer data. SparkLayer stops receiving customer, product and order updates, and your account is scheduled for deletion, then deleted automatically after 30 days.
Charges: your subscription ends. Depending on when your billing cycle started, you may see charges you weren't expecting. See Billing, trials and cancelling for refunds, or contact us and we'll look into them.

Pause your account

To stop using SparkLayer for a while and come back later, contact our team before you uninstall anything. Uninstalling deletes your SparkLayer data, so we'll talk through the options for your account and plan first. See Billing, trials and cancelling.

If you do uninstall, keep a copy of your theme with the SparkLayer code as a backup, and export your price lists first.

Move to another BigCommerce store

Your SparkLayer account is linked to one BigCommerce store URL. If you tried SparkLayer on a test or development store, you can move the account to another store. Because the move starts with uninstalling, contact our support team before you start, and export anything you want to keep.

In the BigCommerce store you're leaving, uninstall SparkLayer. This disconnects it from that store.
Sign in to the SparkLayer Dashboard (opens in a new tab) with your original account and go to Integrations,Platform (opens in your SparkLayer Dashboard in a new tab).
Under Your platform, select BigCommerce, enter the URL of the new BigCommerce store and click Save. You're taken to the new store's BigCommerce admin.
Reinstall SparkLayer and choose a plan. You're returned to the SparkLayer Dashboard, and SparkLayer starts syncing the new store's products and customers.
Add the frontend interfaces to the new store's theme.

If you need help moving stores, contact us.