Error codes

When SparkLayer can't complete an order, it shows an error code in My Cart. Find the code below to see what it means and how to fix it.

Error codes

Code	What it means	How to fix it
SHOPIFY:001	The customer's price list is in a currency (for example AUD) that isn't enabled in your Shopify Markets, or the market uses Shopify's setting to show prices in each customer's local currency, which SparkLayer doesn't support.	Turn on the currency in Shopify Markets. In a market with several countries or regions, turn off "Show prices to customers in their local currency" for that market.
SHOPIFY:002	The customer's price list is in a currency (for example AUD), but their shipping country isn't set up in your Shopify Markets.	Add the shipping country to a market in Shopify Markets.
SHOPIFY:003	There's a problem with the product data, such as a variant in the order with no SKU.	Remove the affected product from the order, and add a SKU to the variant in Shopify.
SHOPIFY:005	The email address on the order fails Shopify's checks, so Shopify won't let the order check out. Shopify uses DNS checks to confirm the email's domain (the part after the @) is real.	Check the email address is valid and spelled correctly, then update it on the customer's record in Shopify.
SHOPIFY:006	The shipping address is in a country that isn't in any of your store's Shopify Markets.	Make sure every country you ship to belongs to a Shopify market.
SHOPIFY:007	The customer record is missing an email address, a shipping phone number or a shipping address. Stores using Managed Markets need all three.	Add the missing details to the customer's record in Shopify.
PRICING:001	The customer's group has two price lists in different currencies (for example GBP and USD).	Go to SparkLayer Wholesale,Customers,Customer groups (in your Shopify admin) and edit the group, so all its price lists use one currency.

If you see an error that isn't listed here, or the fix doesn't work, contact our support team with the error code.