Cancel, uninstall or transfer SparkLayer

Before you uninstall

If SparkLayer isn't right for you just now, we'd like the chance to help first. Tell us the main reason you're thinking of cancelling:

Uninstalling deletes your SparkLayer data

Treat uninstalling as deleting your SparkLayer account: its price lists, customer groups and settings. Before you uninstall, export anything you want to keep, such as your price lists. If you plan to reinstall, transfer to another store or need a test store, contact our support team first, so we can talk through your options. Don't uninstall to change your plan: see Billing, trials and cancelling.

Uninstall SparkLayer

SparkLayer works as a sales channel in Shopify, called SparkLayer Wholesale. You remove it like any other sales channel.

In your Shopify admin, go to Settings,Apps and sales channels (opens in your Shopify admin in a new tab).
On the Installed tab, find SparkLayer Wholesale, open its ... menu and click Uninstall.
Optionally, enter a reason for removing the channel.
Confirm the uninstall.

Shopify's guide to removing a sales channel (opens in a new tab) has more detail.

What happens when you uninstall

Uninstalling affects your billing, your SparkLayer account and your theme:

What	What happens
Billing	Your subscription ends, and SparkLayer's recurring charges are cancelled straight away. Depending on when your billing cycle started, you may still see charges you weren't expecting. See Billing, trials and cancelling for refunds, or contact us and we'll look into them.
Your SparkLayer account and data	Scheduled for deletion, and deleted automatically 30 days after you uninstall. Until then, a warning at the top of the SparkLayer Dashboard tells you the account is scheduled for deletion. Don't rely on getting your data back: export it before you uninstall.
Frontend code in your theme	Not removed. If you added the SparkLayer frontend interfaces to your theme, remove them by hand, or ask your developer. They only show to signed-in B2B customers, so they don't affect retail visitors in the meantime.

Transfer SparkLayer to another Shopify store

When you sign up, your SparkLayer account is linked to one Shopify address, for example storename.myshopify.com. SparkLayer is then locked to that store: it syncs its products and customers, and you install the frontend code there.

You might want to move SparkLayer to another store if:

You tried SparkLayer on a test or development store and now want to use it on your live store.
You're moving from a hybrid store (retail and B2B together) to a standalone B2B store, or the other way round.

A transfer starts with uninstalling SparkLayer from the old store, which deletes its SparkLayer data. So before you start, contact our support team, and export anything you want to keep, such as your price lists.

To transfer your account:

Sign in to your current Shopify store and uninstall SparkLayer. This disconnects SparkLayer from that store.
Create a new team: see Account settings.
Sign in to the SparkLayer Dashboard (opens in a new tab) with the new team and go to SparkLayer Wholesale,Integrations,Platform (in your Shopify admin).
Under Your platform, select Shopify and enter the address of the new store in Shopify store, for example new-storename.
Shopify opens and asks you to install SparkLayer Wholesale and choose a plan.
You're returned to SparkLayer, which starts syncing the new store's products and customers. Then work through SparkLayer Wholesale,Setup (in your Shopify admin) for the new store, including Theme setup.

The transfer doesn't move any Shopify data, such as products, customers or orders. Move that separately, for example with an app like Matrixify (opens in a new tab). If you'd like help, contact us.

Extend your trial

When you first set up SparkLayer, you get a free trial, so you can check it's a good fit. If you need more time, contact our team and we'll talk it through.