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Integrations

Steps for

How integrations work

Your eCommerce platform is always connected to SparkLayer, in Integrations,Platform (opens in your SparkLayer Dashboard in a new tab). That's how SparkLayer knows your products and B2B customers: see Platforms.

A partner integration connects one more system you use, such as an ERP or accounting app. Depending on the app, it does one of 3 things:

  • Sends SparkLayer your B2B customers and prices (ERPs).
  • Receives your B2B orders as invoices (accounting apps).
  • Adds something to the buying experience, such as invoices or shipping rates (customer experience apps).
How data flows with an ERP integration such as Cin7 Core or Unleashed

Your ERP

You manage B2B customers and price lists here
(this flows forward)

SparkLayer

Imports customers and prices on a schedule
(this flows forward)

Your store

B2B customers sign in and see their prices
(this flows forward)

Back to your ERP

Orders reach most ERPs through their own store integration

Apps SparkLayer works with

Find your app to see what data it moves, which way and how often, and whether it works on your plan and platform.

IntegrationTypeWhat moves, and which wayHow oftenPlanPlatforms
BrightpearlERP and operationsB2B customers and price lists, from Brightpearl into SparkLayer and Shopify. Orders reach Brightpearl through your existing Brightpearl integration.Every 3 hoursPro or EnterpriseShopify
Cin7 CoreERP and operationsCustomers, their contacts and sell price tiers, from Cin7 Core into SparkLayer and Shopify. Orders reach Cin7 Core through your existing Cin7 integration.Every hourPro or EnterpriseShopify
KatanaERP and operationsB2B customers and price lists, from Katana into SparkLayer and Shopify. SparkLayer doesn't send orders to Katana.Every 4 hoursPro or EnterpriseShopify
LinnworksERP and operationsB2B prices, from Linnworks into SparkLayer. Customers stay on your platform. Orders reach Linnworks through your existing Linnworks integration.Every hourPro or EnterpriseAll platforms
UnleashedERP and operationsCustomers, sell price tiers and discounts, from Unleashed into SparkLayer and Shopify. Orders reach Unleashed through your existing Unleashed integration.Every 4 hoursPro or EnterpriseShopify
XeroAccountancyInvoices and contacts, from your B2B orders into Xero. Payments on those invoices come back to SparkLayer.For each eligible order, shortly after it's placedPro or EnterpriseShopify
QuickBooks OnlineAccountancyInvoices and customers, from your B2B orders into QuickBooks.For each eligible order, shortly after it's placedPro or EnterpriseShopify
SufioCustomer experienceLets B2B customers view and download their Sufio invoices from My Account.For each orderNeeds a Sufio accountShopify
Intuitive ShippingCustomer experienceYour Intuitive Shipping rates, shown in the SparkLayer checkout.At checkoutNeeds an Intuitive Shipping accountShopify, BigCommerce

Connect an integration

Each app's guide has the full steps, but connecting one always starts the same way.

  1. Check the app works on your plan and platform in Apps SparkLayer works with.
  2. Sign in to the SparkLayer Dashboard (opens in a new tab) and go to Integrations,Partners (opens in your SparkLayer Dashboard in a new tab). Partner apps can't be switched on inside the Shopify app.
  3. Find the app under its type, for example Multi-channel management for ERPs or Accountancy for Xero and QuickBooks, and turn on the switch next to it.
  4. Sign in to the app to give SparkLayer access, or enter the details it asks for, such as an API key (a code from the app that lets SparkLayer read your data).
  5. Follow the rest of the app's guide, for example to tag the customers you want to import.

If your plan doesn't include the app, it shows the plan it needs and an Unlock button instead of a switch. See Unlock a feature.

Manage your integrations

To turn an integration on, change its settings or turn it off, see Managing integrations. To check that products and customers are reaching SparkLayer, see Product sync.

ERPs and operations

Accountancy

Customer experience

If your app isn't listed

  • Patchworks and Zynk are integration platforms (iPaaS): services that connect systems which don't have a direct SparkLayer integration. See their cards under ERPs and operations.
  • Your developer or agency can build their own connection with the SparkLayer API. See Building integrations.
  • Not sure? Contact support and tell us which system you use.
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