Support
ways to contact us we're here to help! if you need technical support, such as assistance in configuring sparklayer on your website, you can either email mailto\ support\@sparklayer io or click the message icon within the b2b catalogs app within shopify or on the bottom right of this page so that we can best help, please ensure you provide key details including what your query is about any screenshots that may help us resolve your query as quickly as possible we aim to respond to all queries within 24 hours , but please allow up to two working days for a response messaging via our chat system please note, we operate with a small team and as such, our support is not always available on an immediate 'live chat' basis so we can't always provide a real time response to your queries our support team is normally very responsive and we do tend to reply to queries with a resolution very quickly