Wix FAQs

introduction we've included some of our most commonly asked questions below if you can't find the answer you're after, please support docid\ nnuw1g9z7eaj4m78vk7t9 and we'll be happy to help frequently asked questions plans and pricing which sparklayer plans do you offer for wix? all sparklayer plans are compatible with wix, from "starter" right through to "enterprise" learn more about our plans and pricing how does billing work? when you sign up to sparklayer, billing is managed via your wix admin and processed monthly or annually if you've selected this option wix setup where do i find the sparklayer wix app? you can find the official sparklayer for wix app in the wix app market what wix plan do i need to be on to use sparklayer? sparklayer works on all versions of wix all you need is an active wix store and you're good to go can i have dtc and b2b on the same store? yes, it's possible to install sparklayer onto your existing wix dtc store (i e retail), meaning you can run both dtc and b2b on the same store we call this a 'hybrid setup'; when your b2b customers sign in, they simply see the special sparklayer frontend docid\ ogkfvqx13dhw2582d57kj interface that allow them to see their prices and place orders if you want to see this in action, you can try our b2b/b2c demo store here https //demo wix sparklayer io/ store setup can you help me install sparklayer on my wix website? yes! within the sparklayer dashboard , you'll see an option to request our team to install sparklayer for you typically we can do this within 1 2 working days and you're then good to go we then offer an onboarding session to walk you through how everything works does sparklayer work on any wix theme? yes! sparklayer is compatible with all wix themes once you install the sparklayer app, our special b2b widgets are automatically added to your wix store and you're good to go how does sparklayer affect my current wix theme? the sparklayer b2b widgets, including b2b pricing, cart and my account area, are only loaded once a customer who has been added to a b2b customer group successfully signs in to your store for all other users, your store will remain completely unaffected this allows you to have full control over which customers are able to see your b2b pricing and place b2b orders what if i'm already using a wholesale b2b app on my website? if you already have a b2b / wholesale app installed on your store, sparklayer can work alongside this it's a great way to test out sparklayer and, once you're happy, you can simply uninstall any previous b2b apps you were using if your previous b2b app has made code changes to your wix store, you may want to ask the app developer to remove these although this is optional payments can i use my existing payment methods on the checkout? if your customers choose "pay online by card" during the sparklayer checkout process, they will simply be taken to the wix checkout from there, any payment methods you have set up in wix (e g paypal, affirm pay) will show up, allowing the customers to pay by this method in short, if wix support specific payment methods, your b2b customers could select it during the checkout providing they choose "pay online by card" can i use multiple currencies for my b2b customers? currently, wix doesn't allow a wix store to accept multiple currencies (e g usd, eur, gbp etc) if you do set up multiple currencies within sparklayer in the price list section , it's important to note the following customers will see the correct currency when browser your store as a logged in b2b customer the price they see will be the currency exchange rate at that time if they proceed to place an order in a different currency to your wix store's default currency, this will create an order however the pricing will show in your default currency we've illustrated this below how the order shows in wix note how the totals are the same but the currency (eur) has defaulted to the wix store currency (£ gbp) products how do i hide products or set up b2b only products? there are a few things we recommend to make the experience better you could create a b2b only collection and redirect customers to this once they login within wix, you can set pages to have permissions for site members you create a member role of b2b customers and then assign this to specific pages on your wix website you can see their full guide here if you wanted to show special b2b only products, you would need to create these as separate products within wix (i e with unique skus, etc) with sparklayer pricing, if you don't upload a price against a sku, the b2b customer won't be able to purchase it so this is a way to prevent them from adding items you don't want them to purchase can i use my wix prices for my b2b pricing? yes! sparklayer allows you to automatically synchronise your wix prices (e g your main wix retail price), making it really easy to set up b2b pricing for your customers for example, you could set your b2b prices to be 20% off your wix prices and we can even make provisions for your tax set up in wix (e g exclusive or inclusive of tax) how do i set up pre order and backorder products? in terms of pre ordering, sparklayer has full support for different stock status messages and it's possible to set up products as pre order/back order easily it does rely on some configuration within wix, but it's relatively easy to do! we've stock display docid\ gj ao gq6oa jx0d27hys on how it works and you can even set up "due in" dates to give your customers visibility do i need to use product skus? in terms of product skus, sparklayer relies on these being added to your products within wix so that we can display the correct b2b pricing when your customers log in without a unique sku, there's no way for sparklayer to do this if you don't already have skus in wix, it's relatively quick to do you can either edit individual products and add them manually, or you can use wix 'import' or 'edit products' feature to do this in bulk how do i show inventory (stock) levels? it's possible to show inventory levels and a stock status when your b2b customers log in you can learn more about how to enable this in customer groups docid 5 lwmnohhjbjjppg9e6vh how do i restrict b2b customers from dtc inventory (and vice versa) if you're installing sparklayer on a single website and you are looking to run both dtc and b2b at the same time, it will be necessary to use the same stock pool behind the scenes from an inventory point of view, this essentially means that both dtc and b2b customers will be ordering from the same stock source which can pose challenges important it is not possible to block dtc customers from ordering from your inventory and there is no mechanism in wix to do this if you are wanting to implement this, you will need to consider creating b2b specific products on your store creating a separate store just for your b2b customers, effectively separating out your inventory completely user experience how do i set up a b2b registration form? if you're looking to enable a wholesale/b2b registration form there are a few good options for this and in summary, these are the options we recommend you could use your current login/registration page and enhance the registration page with some additional fields you could create a brand new registration page and direct prospective b2b customers to this wix have a guide here on ways to do this it's also worth noting that you can manually add customers via the admin by going to customers & leads > contacts and from there you could moderate your wholesale applications how do i invite a b2b customer to my website? when you're ready to invite your b2b customers to begin using your store, there are a variety of ways you can do this one of the easiest ways is to use the built in wix messaging system to simply notify your customer to sign in and begin placing orders you can access this by going to your wix dashboard, clicking customers & leads and then contacts you'll see a tab called inbox that allows you to send direct messages you could also think about sending a marketing newsletter to your customers to notify them of your new b2b store and to sign in you can access this by going to your wix dashboard, clicking customers & leads and then contacts you can then search and filter your customers and click send email campaign to send an email we also have some example messaging you can use when inviting your customers and you can explore more in launch checklist docid\ yufghegoxe h7ujfcshna will sparklayer slow down my wix website? no for performance, the sparklayer frontend only loads when a valid b2b customer successfully logs into a website; for your standard (dtc) customers, no code is loaded at all when a b2b customer logs in, all loading of the interfaces is asynchronous which means a negligible impact on page load times and performance even though sparklayer is a hosted third party solution the result is the end customer will have a rapid experience browsing products and placing orders how do i setup b2b specific content on my wix website? we recommend consulting with a wix expert developer before making changes to your website orders where do i find my b2b orders in wix? payment method notes payment by invoice the order will be created within sales > orders with a payment status of "unpaid" you can then manually mark the order as paid once you have received payment (e g via offline means) payment on account the order will be created within sales > orders with a payment status of "unpaid" you can then manually mark the order as paid once you have received payment (e g via offline means) request for quote the order will be created within sales > orders with a payment status of "unpaid" you can then manually mark the order as paid once you have received payment (e g via offline means) upfront payment (card payments) the order will be created within sales > orders with a payment status of "paid" you can then proceed to fulfil the order why do orders show up as "awaiting merchant"? when a b2b customer first places an order, it will show as awaiting merchant when they view it in their my account interface docid\ lqxani7ivdqna09d9soap this status means that the order requires the merchant (the wix store owner) to view the order and then confirm payment (e g such as sending the customer an invoice or arranging payment via other means) once you then mark the order as paid within wix, this will then update the order status from awaiting merchan t to processing and you can then fulfil the order as normal how do i edit orders? it is possible to edit orders within wix when an order is placed via sparklayer providing payment hasn't already been processed from your wix dashboard, navigate to an order and click the more actions button you'll then see the option to edit order allowing you to make changes how do i send an invoice? in terms of invoicing, sparklayer doesn't send invoices directly but there are some good ways to do this within wix when viewing an order within your wix dashboard, you'll see the option to create invoice under more actions when sending an invoice, this is managed outside of sparklayer and it will require you to collect payment by your preferred means once you've received payment, you can then mark the order as paid within wix and then fulfil it as normal how do i set a minimum order quantity? within sparklayer, we support the ability to set minimum/maximum order level spends for your b2b customers you can configure these by going to the customer groups area of the sparklayer dashboard how do i send order notifications to customers and my team? you can manage notifications and emails that are sent by going to your wix dashboard, clicking settings and then outgoing notifications