What's new

NewOutreach in Pulse

The Task List in Pulse is now Outreach: one place to plan your day, work through lists of companies and see what your outreach turned into. Open it from Outreach in the Pulse sidebar. Its badge counts tasks due today or overdue, and customers waiting on your reply.

• Today's queue suggests up to 6 companies most worth contacting today, with the reason, such as a reply waiting, an overdue reorder or an account that's gone quiet. Add them to your Outreach plan, read the prep sheet before you call or visit, then log how it went.
• Worklist holds your team's lists of companies, such as a call list or a win-back push. Start one from a suggested list, such as Due a reorder, Going quiet or Owe you money, or click Build call list in Companies for up to 20 of your biggest accounts at risk. Move each company from To contact to Contacted, Engaged and Done, and set a follow-up date as you go. Every move is logged on the company's timeline.
• Reports, under Worklist, show the last 10 weeks of outreach: the companies you worked and reached, and how many ordered afterwards.
• Review list is your own list of companies to come back to. Pin a company from its menu, and drag the list into the order you want.
• All tasks holds every follow-up you've promised, as a list or on a calendar, and Messages collects the customers waiting on your reply.

See Outreach.

NewSearch the SparkLayer Dashboard

Press ⌘K (Ctrl+K on Windows), or click Search… at the top of the SparkLayer Dashboard, and type what you're looking for. Jump straight to a page, such as "price editor", or a setting, such as "quote statuses" or "API keys". Start a task, such as Create a price list, find a customer, product, price list or discount, or change the theme and language. If you have more than one store, press ⇧⌘S (Ctrl+Shift+S on Windows) to switch store. See Search the dashboard.

NewPulse, for your sales reps

Pulse is a workspace for sales reps in the SparkLayer widget. It shows who to contact today and why, their orders, quotes, carts and unpaid invoices, and how each account is trading. It's in early access on every paid plan with a sales rep seat. See Pulse for what it does and to request access.

NewA new look for My Cart, My Account and sales rep ordering

The SparkLayer widget has a new design. My Cart, My Account and the sales rep screens now share one look, so they feel like one product, and they're easier to read at a glance.

• My Cart puts the search for products by name, SKU or barcode at the top, with the Actions menu beside it. Each line shows its stock, pack size, price per unit and RRP, and checkout runs in 4 clear steps: Cart, Details, Review & Pay and Complete. See My Cart.
• My Account opens on the customer's recent orders, with their payment and order status, then their shopping lists, payment terms, unpaid balance and credit limit. See My Account.

• Sales rep ordering shows the accounts you opened last and your customers' recent orders, with a search by name, email or account number. In the cart, the Ordering for button shows whose order you're building: click it to switch customer. See Order for a customer.

NewCatalog and Quick Order

Browse your whole range in pictures and add products straight to the order. Sales reps see it as the Catalog tab, and your customers as the Quick Order tab. It has search, a collection filter, grid, list and matrix views, and quantities that follow your pack sizes and volume breaks. It's on the Starter plan and above, and needs SparkLayer 5. See Catalog and Quick Order.

NewCounter mode

A full-screen till for sales reps serving customers face to face, at a trade counter, in a showroom or on a trade show stand. Pick who's buying, then scan or tap products, starting from what that account usually buys. You can see the account's credit position as you go, then check out on Net terms, send a card payment link or submit a quote. Open it with Counter on the Catalog tab. It's on the Starter plan and above, and needs SparkLayer 5. See Counter mode.

NewCompanies

Companies and locations in SparkLayer: build them there, or sync them from Shopify B2B, where they're then managed. Set each company's customer group, price list, pay later, people and sales reps in one place. Split a big company into locations, such as stores or regions, each with its own settings where it needs them. Companies need SparkLayer 5. See Companies.

NewPayment method rules

Add a discount or surcharge to a payment method when an order meets your conditions, or hide the method altogether. Conditions can use the order's sub-total, its items, the customer's available credit or the shipping destination. For example, you could add a 2% surcharge to card payments under £500. You could also hide Pay on Account when a customer has less than £500 of credit left. Set the rules for each customer group. Payment method rules are for Shopify stores on the Growth plan and above, and need SparkLayer 5. See Payment method rules.

NewAsk Sparkie

An AI assistant in the SparkLayer app. Ask about your price lists, customer groups and store setup in your own words, or describe a change, such as "Create a price list 30% off retail for Gift Shops". It prepares the change as a card for you to check, and nothing changes until you approve it. Open it at Ask SparkLayer, or type in the box at the top of Home (opens in your SparkLayer Dashboard in a new tab)Opens in your SparkLayer DashboardTakes you straight to Home to do this now, whichever platform you're on. Opens in a new tab.. It's in early access, on every plan. See Ask Sparkie for what it does and to request access.

NewSparkLayer MCP

Connect Claude, ChatGPT, Cursor or another AI app to your SparkLayer store. A connected app can read your store data, such as price lists, discounts, B2B customers and orders, and make the changes you confirm in its own chat. You choose the stores it works on, and whether it uses live or test data. It's in early access. See SparkLayer MCP to request access.

NewShopify Sidekick

Ask Shopify Sidekick, Shopify's AI assistant, about your SparkLayer price lists and customer groups from any page in Shopify admin. There's nothing to set up: it's included with the SparkLayer Wholesale app. Sidekick only answers questions; to make a change, use Ask Sparkie. See Shopify Sidekick.

NewDark mode is now universally enabled

In our latest version of SparkLayer, you can now enable dark mode on all the SparkLayer interfaces. Previously, this was limited to just the product pages - with our latest update dark mode now works in the My Cart Interface and the My Account Interface to give a much more cohesive experience. To enable dark mode, see Customising the design.

NewAdd to Favourites

Your B2B customers can now save products as they browse by clicking the heart icon on any product or collection page!

Saved products live in a new Favourites section in My Account, right alongside shopping lists, where customers can return to them any time and add them straight to the cart. It's a lightweight way to mark products for later - no quantities or variants to manage - and it's personal to each customer.

Learn more in Favourites.

NewTax-inclusive price display

You can now show your B2B prices with tax included, clearly labelled "inc. tax", so buyers who think in gross terms see exactly what they expect. It's built for markets where gross pricing is the norm - common in Australia and across trade sectors selling to smaller businesses - and gives you far more flexibility in how you present pricing across different markets.

Importantly, this changes presentation only. Your prices are still stored, uploaded, and transacted net, and the tax your buyer actually pays is still calculated by your store's checkout at the point of purchase. Only the figure shown on your storefront changes.

• Show the price your buyers expect - display gross prices without changing how you upload or transact your pricing.
• Control it per price list - turn it on for the price lists that need it and leave the rest showing net, so you can serve different markets from one store.
• Set your own rate per product - supply a display tax rate per SKU, so reduced-rate and zero-rated products show correctly alongside standard-rate ones.
• Clearly labelled throughout - gross prices and the "inc. tax" label appear across product pages, cart, checkout, and order history, so there's no ambiguity about what a buyer is seeing.

To turn on tax-inclusive display, see Show tax-inclusive prices. Learn more about displaying RRP pricing

NewConfigure SparkLayer from the Dashboard - no code required

Settings that previously had to be added to your theme's core script using JavaScript and JSON can now be managed visually from the new Options page in your SparkLayer Dashboard.

Adjust general settings, translations, checkout fields, payment method order, My Account sections, custom slots, and analytics, then save as a draft and publish when you're ready. It works alongside your existing core script, so nothing you've already set up changes. Learn more in Storefront options

NewStandard checkout fields

Customer Reference, PO Number, and Requested Shipping Date are now available as standard checkout fields.

Because each one uses a known field ID, it maps to a structured place in your orders - the native Shopify PO Number field, a dedicated shipping date field, and the order notes - so they integrate more cleanly with Shopify, appear in your theme and template editor, and can be searched and filtered. Learn more about cart and checkout options

NewShopping Lists just got a major upgrade

Managing shopping lists is now faster and far more flexible! Products can be saved to a list straight from any product page, and lists can be fully managed from within the My Account area - including previewing, adding, and editing their contents. Your B2B customers and sales reps can also export any list as a CSV, making it easier to share and reorder across teams. Learn more about shopping lists

NewOrders API - build and manage orders

We've extended our Core API with a new Orders API, giving developers a programmatic way to build and manage orders. The new endpoints let API users create and manage shopping carts and turn them into SparkLayer orders in code - opening up use cases such as creating orders through external integrations, for example drop shipping. Any store with API access has this automatically. See the API documentation and the usage guide to get started.

NewFetch customer-specific pricing via the API

As part of the same release, a new endpoint lets API users fetch customer-specific pricing for products, so integrations can pull the exact prices a given customer sees. Learn more in the API documentation.

NewExport Purchase History to CSV

You can now export orders (including quotes and any other purchase types) directly from the Activity view as a CSV file, ready for Excel or Google Sheets. Choose between an order-level summary or a full breakdown with every line item, and any filters you've applied carry through to the export. Available from the customer or sales rep view. Learn more in My Account. (Requires Spark-JS Version 4.4 and above)

NewReply Directly from Your Inbox

No more logging in just to reply to a message. You and your customers can now respond to order communications straight from your email inbox, with replies automatically captured in SparkLayer's Timeline. It works across all order types, making it effortless to keep conversations going - especially on mobile, when you're on the go. Learn more in Timeline & communications. (Requires Version 4.3 and above)

NewA better way to onboard customers.

SparkLayer Forms is a flexible way to capture, review, and manage B2B information at every stage of the customer lifecycle — from first enquiry through to ongoing account management or even a contact form for your site.

It includes a workflow editor (on the Growth plan and above) that can tag customers automatically, make API calls to push new customers to your ERP, or even approve customers automatically when their tax ID is validated. See Form workflow automations. Learn more in Forms.

NewCatalogs

B2B Catalogs (opens in a new tab) is a free SparkLayer app (for Shopify) that gives you control over which products are visible to different types of customers on your Shopify store. Whether you want to hide specific products from B2C customers, restrict certain items to B2B customers only, or show different product ranges to different customer groups - B2B Catalogs makes it easy to manage from your Shopify admin.

NewSales reps' roles.

Sales rep roles let you control what each sales rep can see and do in SparkLayer - so the right people have the right level of access. Instead of managing permissions individually, you can create reusable roles and assign them across your team. Available for anyone with sales reps. Learn more in Sales rep ordering.

NewCustom email domain

Improve brand recognition and deliverability with support for custom "from" email addresses (e.g. store@mail.yourstore.com), helping ensure notifications match your brand. Available on Pro and Enterprise plans. Learn more in Timeline & communications.

NewPayment Visibility within SparkLayer

Cut down on support admin by letting your customers check their financial standing themselves.

This new feature provides real-time account balances, payment statuses, and transaction histories directly in the My Account area. To read more see Payment Methods.

The key elements:

• Payment status is now visible within the order listing and the order details tab (Paid, Unpaid, Partially Paid)
• Transactions are now visible within the timeline section of the order.
• The balance shown in the Account section has now been updated based on payments.

This feature can be enabled easily via the SparkLayer Dashboard (opens in a new tab). Compatible with Shopify, Xero, and QuickBooks Online.

NewXero and QuickBooks Online integrations announced

We announced SparkLayer's Xero and QuickBooks Online integrations. They're now live, on the Pro plan and above: see Xero and QuickBooks Online.

NewTimeline & Communications

Timeline & Communications has expanded beyond Quotes and is now available across all supported order types. Messages, internal notes and order updates are brought together in one clear, chronological timeline, giving your team and customers a unified place to track communication and activity as orders progress.

The result is a consistent, streamlined experience - whether you’re managing standard B2B orders, quotes, or draft orders created by Sales Reps. Learn more in Timeline & communications.

NewDashboard Design Updates

We’ve refreshed the SparkLayer Dashboard with a streamlined sidebar that makes navigation simpler, faster, and more organised.

• Customer and Product Sync now sit under Integrations, alongside platform connection, Partner Integrations, and Widgets.
• Discounts is now grouped with Pricing, alongside price lists and Price Editor, reducing clutter and keeping pricing tools together.

The result is a cleaner layout and clearer structure that lets you focus on what matters most - your store’s performance.

NewQuote Status Improvements

You can now filter quotes by individual status, giving you greater granularity and control when managing quotes. Previously shown in a single view, quotes can now be broken down by stage for easier tracking and follow-up.

Custom statuses are automatically included, and a new chevron indicator shows when more filters are available to scroll through. Statuses have also been reordered to reflect logical quote progression for a smoother workflow.

NewShipping Restrictions by State/Province

You can now limit shipping methods to specific states or provinces within the US, Australia and Canada, allowing more precise regional control. This makes it easier to tailor delivery options, manage exclusions, and align shipping availability with your operational areas.

You can configure this directly under Settings → Shipping Methods.