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Policies & Data

Privacy Policy

Please refer to our privacy policy here for details on:

  • How we collect personal information
  • Data Protection - Our Data Processing Agreement
  • Sub-Processors
  • Cookies information


Terms of Service

Please refer to our terms of service here



Security Policy

At SparkLayer, we understand the responsibility we bear in managing customer data, and we are dedicated to ensuring its safety and security. We maintain a comprehensive set of security policies that continually evolve and adapt as we work diligently to safeguard your information. The protection of customer data is of utmost importance to SparkLayer, and we prioritise a security-first approach in the design of our software.



Incident Management Policy

This policy's aim is to lessen the impact on any incidents that may affect customers of SparkLayer, ensuring minimal impact to our services.

The policy encompasses a variety of incidents that could interrupt our services or put our systems or customer data at risk. This includes everything from minor technical issues to significant cybersecurity threats.



Business Continuity Planning

The aim of this Business Continuity Plan (BCP) is to ensure that SparkLayer can maintain its critical operations during a disaster or significant disruption. This plan encompasses our entire organisation and is applicable to disruptions ranging from small-scale, internal incidents to large-scale, community-wide disasters.



Browser Support

We currently support the latest two versions of the following major browsers:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge
  • Apple Safari for iOS
  • Google Chrome for Android and iOS

Please note, SparkLayer may not work fully with beta or pre-release versions of these browsers.



SparkLayer as a Shopify partner

As an approved Shopify partner and a publicly listed Shopify app, at SparkLayer we have a duty to ensure our solution maintains compatibility with Shopify as their own platform is updated. Our team regularly reviews upcoming Shopify releases, improvements, and platform updates and carefully reviews any technical or operational changes that may be required so as not to interfere with our service in any way.

Updated 25 Apr 2024
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