Uninstalling & Transferring accounts

uninstalling sparklayer sparklayer works just like any other app in bigcommerce and you can uninstall it very easily please follow the below steps from your bigcommerce admin, click apps , and then click my apps click uninstall once you've removed the sales channel, this will then cancel the sparklayer recurring billing charges with immediate effect more information you can learn more about removing apps in this bigcommerce guide please note if you've also added the sparklayer frontend interfaces docid\ ccz1vnh0o6d 722w35xpa to your bigcommerce store, these will need to be removed manually when you follow the uninstall process, this will disable customers, product and order updates to sparklayer but will not delete the data until you support docid\ nnuw1g9z7eaj4m78vk7t9 to remove your account please note, depending on when your billing cycle to sparklayer began, you may see charges you're not expecting please support docid\ nnuw1g9z7eaj4m78vk7t9 if you would like us to investigate pausing your account if you'd prefer to pause your sparklayer account and resume your subscription in the near future, we recommend the following steps follow the uninstall process above to remove the b2b ordering sales channel retain any codes changes in your bigcommerce storefront theme (you can always 'duplicate' the theme to create a backup) notify our team and once you're ready to resume your subscription, we can assist where necessary please note any configurations you've set up in the sparklayer dashboard docid\ nzsx6u dawtzvzsehf4or will be retained such as price lists and customer group set up transferring to another bigcommerce store when you first sign up to sparklayer, you'll be asked to associate your account with your bigcommerce store once that's done, sparklayer will be locked to that url and will begin synchronising products, customers, and enable you to install the frontend code snippets to test it out you may be wanting to trial sparklayer on a test or development bigcommerce store just to see how it works before you fully commit to using it the good news is, it's possible to transfer accounts by following the below steps! first, sign into your bigcommerce store and uninstall sparklayer via the steps above this will disconnect sparklayer from the bigcommerce store next, sign into sparklayer https //app sparklayer io/login with the original account you created and go to configuration and click integrations https //app sparklayer io/configuration/integrations/platform select bigcommerce and re enter the new bigcommerce url you wish to connect you'll then be taken to the bigcommerce admin and asked to reinstall sparklayer and select a plan once that's completed, you'll then be returned to the sparklayer dashboard sparklayer will then begin synchronising your products and customers and you can then re install the frontend interfaces docid\ ccz1vnh0o6d 722w35xpa on the new store need assistance? if you require any assistance in transferring your bigcommerce store, please feel free to support docid\ nnuw1g9z7eaj4m78vk7t9 and we'll be happy to help