BigCommerce FAQs

introduction we've included some of our most commonly asked questions below if you can't find the answer you're after, please support docid\ nnuw1g9z7eaj4m78vk7t9 and we'll be happy to help frequently asked questions plans and pricing which sparklayer plans do you offer for bigcommerce? all sparklayer plans are compatible with bigcommerce, from "starter" right through to "enterprise" learn more about our plans and pricing how does billing work? when you sign up to sparklayer, our team will contact you to discuss the most appropriate plan for your needs billing is managed via a monthly billing cycle with the option to pay annually how do i select and change plan (upgrade or downgrade) you can sign up to sparklayer on bigcommerce without initially selecting a plan once you've installed sparklayer, our team will contact you to discuss the next steps once you've activated a plan, we are happy to work with you to upgrade or downgrade based on your changing requirements bigcommerce setup where do i find the sparklayer bigcommerce app? you can find the official sparklayer for bigcommerce app in the bigcommerce app store what bigcommerce plan do i need to be on to use sparklayer? sparklayer works on all versions of bigcommerce, from bigcommerce essentials right through to bigcommerce enterprise all you need is an active bigcommerce store and you're good to go can i use sparklayer with my development website? yes! if you're setting up sparklayer on a development store (e g a test account), we can enable a special developer mode that lets you use sparklayer until you're ready to activate a billing plan please support docid\ nnuw1g9z7eaj4m78vk7t9 for more details can i have dtc and b2b on the same bigcommerce website? yes, it's possible to install sparklayer onto your existing bigcommerce dtc store (i e retail), meaning you can run both dtc and b2b on the same store we call this a 'hybrid setup'; when your b2b customers sign in, they simply see the special sparklayer frontend docid\ ogkfvqx13dhw2582d57kj interface that allow them to see their prices and place orders if you want to see this in action, you can try our b2b/b2c demo store here https //b2b demo store usd myshopify com/ theme setup can you help me install sparklayer on my bigcommerce website? yes! within the sparklayer dashboard , you'll see an option to request our team to install sparklayer for you typically we can do this within 1 2 working days and you're then good to go we then offer an onboarding session to walk you through how everything works does sparklayer work on any bigcommerce theme? yes! sparklayer is compatible with all bigcommerce themes, even fully customised if you need help in the setup, our team can add all the code snippets for you how does sparklayer affect my current bigcommerce theme? the sparklayer b2b widgets, including b2b pricing, cart and my account area, are only loaded once a customer who has been added to a b2b customer group successfully signs in to your store for all other users, your store will remain completely unaffected this allows you to have full control over which customers are able to see your b2b pricing and place b2b orders what if i'm already using a wholesale b2b app on my website? if you already have a b2b / wholesale app installed on your store, sparklayer can work alongside this it's a great way to test out sparklayer and, once you're happy, you can simply uninstall any previous b2b apps you were using if your previous b2b app has made code changes to your bigcommerce store, you may want to ask the app developer to remove these although this is optional payments can i use my existing payment methods on the checkout? in terms of payment methods supported by sparklayer and bigcommerce if your customers choose "pay online by card" during the sparklayer checkout process, they will simply be taken to the bigcommerce checkout from there, any payment methods you have set up in bigcommerce (e g paypal, affirm pay) will show up, allowing the customers to pay by this method we've attached a screenshot to illustrate this in short, if bigcommerce support this payment method, your b2b customers could select it during the checkout providing they choose "pay online by card" products how do i hide products or set up b2b only products? bigcommerce does have the ability to hide collections from customer groups which could be one way to achieve this there are a few things we recommend to make the experience better you could create a b2b only collection and redirect customers to this once they login if you wanted to show special b2b only products, you would need to create these as separate products within bigcommerce (i e with unique skus, etc) with sparklayer pricing, if you don't upload a price against a sku, the b2b customer won't be able to purchase it so this is a way to prevent them from adding items you don't want them to purchase it is possible to adapt the bigcommerce themes to hide/show products using custom coding can i use my bigcommerce prices for my b2b pricing? yes! sparklayer allows you to automatically synchronise your bigcommerce prices (e g your main bigcommerce retail price), making it really easy to set up b2b pricing for your customers for example, you could set your b2b prices to be 20% off your bigcommerce prices and we can even make provisions for your tax set up in bigcommerce (e g exclusive or inclusive of tax) how do i set up pre order and backorder products? in terms of pre ordering, sparklayer has full support for different stock status messages and it's possible to set up products as pre order/back order easily it does rely on some configuration within bigcommerce, but it's relatively easy to do! we've stock display docid\ gj ao gq6oa jx0d27hys on how it works and you can even set up "due in" dates to give your customers visibility do i need to use product skus? in terms of product skus, sparklayer relies on these being added to your products within bigcommerce so that we can display the correct b2b pricing when your customers log in without a unique sku, there's no way for sparklayer to do this if you don't already have skus in bigcommerce, it's relatively quick to do you can either edit individual products and add them manually, or you can use bigcommerce's 'import' or 'edit products' feature to do this in bulk how do i restrict b2b customers from dtc inventory (and vice versa) if you're installing sparklayer on a single website and you are looking to run both dtc and b2b at the same time, it will be necessary to use the same stock pool behind the scenes from an inventory point of view, this essentially means that both dtc and b2b customers will be ordering from the same stock source which can pose challenges sparklayer has a way to "reserve" stock for your dtc customers, essentially blocking b2b customers from ordering too much inventory for a specific product stock display docid\ gj ao gq6oa jx0d27hys important it is not possible to block dtc customers from ordering from your inventory and there is no mechanism in bigcommerce to do this if you are wanting to implement this, you will need to consider creating b2b specific products on your store creating a separate store just for your b2b customers, effectively separating out your inventory completely user experience how do i set up a b2b registration form? if you're looking to enable a wholesale/b2b registration form there are a few good options for this and in summary, these are the options we recommend you could use your current login/registration page and enhance the registration page with some custom coding you could use a recommended form builder app to achieve this it's also worth noting that you can manually add customers via the bigcommerce customers admin and from there you could moderate your wholesale applications how do i invite a b2b customer to my website? please refer to customer groups docid 5 lwmnohhjbjjppg9e6vh will sparklayer slow down my bigcommerce website? no for performance, the sparklayer frontend only loads when a valid b2b customer successfully logs into a website; for your standard (dtc) customers, no code is loaded at all when a b2b customer logs in, all loading of the interfaces is asynchronous which means a negligible impact on page load times and performance even though sparklayer is a hosted third party solution the result is the end customer will have a rapid experience browsing products and placing orders how do i setup b2b specific content on my bigcommerce website? we recommend consulting with a bigcommerce expert developer before making changes to your website for their reference, you may find the following stencil code can be used as a mechanism to hide and show content based on a b2b customer being logged in {{#contains (tolowercase customer group name) "b2b"}} {{/contains}} orders where do i find my b2b orders in bigcommerce? manual payments for manual (non card) payment orders (e g payment by invoice), the order is saved as a "draft order" you can view these in your bigcommerce admin within orders and then click draft orders you can then convert these into approved orders by marking them as paid or marking them with payment terms it's important to note that once an order has been approved, it will only then show in the customers my account section and the sparklayer dashboard https //app sparklayer io/orders card payments you can view these in your bigcommerce admin within orders how do i edit orders? it is possible to edit orders within bigcommerce when an order is placed via sparklayer if you have it configured to create orders as 'draft orders' you can go into the order and make changes if you subsequently then manually complete the order (i e mark as paid), you can still edit the order up until the point of fulfilment how do i send an invoice? in terms of invoicing, sparklayer doesn't send invoices directly but there are some good ways to do this within bigcommerce using a recommended invoicing app or by sending invoices manually to your customers via your existing back office financial system how do i set a minimum order quantity? within sparklayer, we do have support for minimum (and maximum) quantities, but you're only able to set these at a product or product variant level it's not currently possible to set minimum order level quantities but it's something we are considering as part of a future update! how do i send order notifications to customers and my team? you can manage notifications from bigcommerce by going to settings and clicking order notifications