Integrations
Shopify
Shopify Error Codes
If SparkLayer detects an error on your Shopify store, you may notice one of the following error codes display within the My Cart Interface. We've detailed the most common errors along with the associated way to resolve them.
- SHOPIFY:001 You've assigned a price list in a specific currency (e.g. AUD) to a B2B customer but this currency has not been enabled in your Shopify Markets & Currencies. In a market that includes multiple countries / regions, there is a setting to "Show prices to customers in their local currency". SparkLayer does not currently support this setting and it will need to be disabled for B2B customers in this market to successfully place orders
- SHOPIFY:002 You've assigned a price list in a specific currency (e.g. AUD) to a B2B customer but the destination shipping country isn't set up in your Shopify Markets & Currencies
- SHOPIFY:003 There's an issue with your product data such as a missing variant SKU for the product in your order. Try removing the affected product from the order
- SHOPIFY:005 The email being used for the order is failing "DNS checks" by Shopify and is being restricted from checking out. Try checking the email address to ensure it is valid
- SHOPIFY:006 You're trying to checkout with a shipping address in a country that is not in any of your store's configured Shopify Markets. Please ensure all available shipping countries have an associated Shopify Market set
- PRICING:001 The B2B customer has two price lists assigned to their customer group with different currencies (e.g. GBP and USD). Try changing their customer group settings to ensure only one currency type is assigned.
Updated 27 Feb 2024
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