Uninstalling SparkLayer on WooCommerce
Uninstalling SparkLayer
SparkLayer works just like any other plugin in WooCommerce and you can uninstall it very easily.
Please follow the below steps:
From your WooCommerce admin, click Plugins, and then click Installed Plugins.
Under plugin "SparkLayer B2B", click Deactivate
Once you've removed the sales channel, this will then cancel the SparkLayer recurring billing charges with immediate effect.
More information You can learn more about removing apps in this WooCommerce guide.
Please note
- If you've also added the SparkLayer Frontend Interfaces to your WooCommerce store, these will need to be removed manually.
- When you follow the uninstall process, this will disable customers, product and order updates to SparkLayer but will not delete the data until you contact us to remove your account.
- Please note, depending on when your billing cycle to SparkLayer began, you may see charges you're not expecting. Please contact us if you would like us to investigate.
Transferring to another WooCommerce store
When you first sign up to SparkLayer, you'll be asked to associate your account with your WooCommerce store. Once that's done, SparkLayer will be locked to that URL and will begin synchronising products, customers, and enable you to install the Frontend code snippets to test it out.
You may be wanting to trial SparkLayer on a test or development WooCommerce store just to see how it works before you fully commit to using it. The good news is, it's possible to transfer accounts by following the below steps!
- First, sign into your WooCommerce store and uninstall SparkLayer via the steps above. This will disconnect SparkLayer from the WooCommerce store
- Next, sign into SparkLayer with the original account you created and go to Configuration and click Integrations
- Select WooCommerce and re-enter the new WooCommerce URL you wish to connect
- You'll then be taken to the WooCommerce admin and asked to reinstall SparkLayer and select a plan.
- Once that's completed, you'll then be returned to the SparkLayer Dashboard. SparkLayer will then begin synchronising your products and customers and you can then re-install the Frontend Interfaces on the new store
Need assistance? If you require any assistance in transferring your WooCommerce store, please feel free to contact us and we'll be happy to help.