Policies & Data

1. Privacy Policy & Data

Please refer to our privacy policy here for details on:
  • How we collect personal information
  • Data Protection - Our Data Processing Agreement
  • Sub-Processors
  • Cookies information

2. Terms of Service

Please refer to our terms of service here

3. System security, data & availability

Keeping customer data safe and secure is a huge responsibility and a top priority for SparkLayer. We work hard to protect our customers and design our software using security first principles.
Our systems are securely hosted in Google Cloud's infrastructure (similar to Shopify), leveraging the elastic scalability and economic benefits of cloud computing. Our primary data centers are in the UK & Europe. Where possible we use Google-managed services for the underlying systems instead of operating them ourselves. Where we have not been able to use Google provided services, such as the maintenance of the servers hosting the SparkLayer application, all operational aspects have been automated. This means we are able to scale automatically to meet increased traffic demands, and self-heal in the event of a failure.
All clients have their own, dedicated database providing an additional layer of security. All data is duplicated in multiple instances and backed up as an additional layer of protection. With Google, data is encrypted by default, at rest and in transit.

4. Our Browser Support

We currently support the latest two versions of the following major browsers:
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge
  • Apple Safari for iOS
  • Google Chrome for Android and iOS
Please note, SparkLayer may not work fully with beta or pre-release versions of these browsers.

5. SparkLayer as a Shopify partner

As an approved Shopify partner and a publicly listed Shopify app, at SparkLayer we have a duty to ensure our solution maintains compatibility with Shopify as their own platform is updated. Our team regularly reviews upcoming Shopify releases, improvements, and platform updates and carefully reviews any technical or operational changes that may be required so as not to interfere with our service in any way.