The SparkLayer My Account Interface allows your wholesale customers to keep track of key information about their account, including their order history and address book, as well as the ability to quickly re-order.
Just as with the Quick Order Interface, the customer can access this information from anywhere on your website just by clicking the tab within the 'Overlay'.
Useful tip: if you would like to show the My Account Interface on page load, you can do so by adding#spark-accountto the end of the URL, e.g.
Each time a customer places an order on your website via SparkLayer, this is then saved within their order history in the My Account area. By default, orders are listed by the most recent first and each gives a full record of their order activity.
On the order detail page, customers can see:
An order reference ID that will match that stored in your backend systems
The date the order was placed
The order status, e.g. Processing, Shipped, Cancelled based on order status details sent from your backend system
The payment method used to pay for the order, e.g. Pay on Account
The address the order is being shipped to
A summary of all products ordered, organised by order status
The order totals including tax and shipping
Accessing and displaying order history data will depend on your technical set up and, for platforms such as Shopify, order history will automatically display each time an order is placed by a customer.
It's also possible to display offline orders within SparkLayer. For example, customers may place orders via your website or over the phone and you want them to be able to view a centralised overview of their entire order history. If you're looking to enable offline orders, the SparkLayer API allows full order entry and you can learn more here.
The re-ordering feature on SparkLayer is a useful feature that lets customers quickly 'duplicate' their previous orders.
On any order detail page, the re-ordering button can be access on the top right giving the customer two options:
Add items as new order
This will replace and remove the existing Quick Order contents with the products in the order
Add items to existing order
This will update the existing Quick Order contents with the products in the order
If products aren't available (e.g. out of stock), these products will not be automatically added unless rules have been configured to allow the ordering of unavailable items.
The saved shopping lists feature in SparkLayer is a great way for customers to be able to quickly re-order items they've previously saved. For example, they may have a specific range of products they always order from you or they want to create a 'favourites' list to come back to.
Each time a shopping list is saved from the Quick Order Interface, these will appear in the main My Account area. The interface includes the following items:
The last time the saved shopping list was updated (typically when it was created)
'Load' will replace the contents of their order with all items in their saved shopping list . There is also an option to delete a shopping list
SparkLayer is able to display available customer addresses both within the My Account Interface and the Quick Order Interface. These addresses are either fed through directly from the Shopify Customer records or from your backend system (via the SparkLayer API)
The address book interface includes:
The default billing address used for orders
The default shipping address used for orders
A list of all other available addresses which haven't been set as 'Default'
SparkLayer supports full address editing and adding, allowing customers to manage their online address book. With the My Account interface, customers can simply click the icons next to each address to edit or delete an entry or add a new one.
To enable address management, you'll need to have the setting turned on within the SparkLayer Dashboard. Learn more