My Account Interface
The SparkLayer My Account Interface allows your wholesale customers to keep track of key information about their account, including their order history and address book, as well as the ability to quickly re-order.
Each time a customer places an order on your website via SparkLayer, this is then saved within their order history in the My Account area. By default, orders are listed by the most recent first and each gives a full record of their order activity.
On the order detail page, customers can see:
Accessing and displaying order history data will depend on your technical set up and, for platforms such as Shopify, order history will automatically display each time an order is placed by a customer.
It's also possible to display offline orders within SparkLayer. For example, customers may place orders via your website or over the phone and you want them to be able to view a centralised overview of their entire order history. If you're looking to enable offline orders, the SparkLayer API allows full order entry and you can learn more here.
The re-ordering feature on SparkLayer is a useful feature that lets customers quickly 'duplicate' their previous orders.
On any order detail page, the re-ordering button can be access on the top right giving the customer two options:
If products aren't available (e.g. out of stock), these products will not be automatically added unless rules have been configured to allow the ordering of unavailable items.
The saved shopping lists feature in SparkLayer is a great way for customers to be able to quickly re-order items they've previously saved. For example, they may have a specific range of products they always order from you or they want to create a 'favourites' list to come back to.
The address book interface includes:
SparkLayer supports full address editing and adding, allowing customers to manage their online address book. With the My Account interface, customers can simply click the icons next to each address to edit or delete an entry or add a new one.