Uninstalling, Transferring accounts, & Trials

uninstalling sparklayer sparklayer works as a sales channel within shopify and uninstalling it works in the same way as any other sales channel please follow the below steps from your shopify admin, click settings , and then click apps and sales channels click remove beside the b2b ordering sales channel that you want to remove if you want to give a reason for removing the channel, then enter it in the field click to confirm once you've removed the sales channel, this will then cancel the sparklayer recurring billing changes with immediate effect more information you can learn more about removing sales channel in this shopify help guide https //help shopify com/en/manual/online sales channels#remove an online sales channel from your shopify admin please note if you've also added the sparklayer frontend interfaces docid\ ccz1vnh0o6d 722w35xpa to your shopify store, these will need to be removed manually when you follow the uninstall process, this will disable customers, product and order updates to sparklayer but will not delete the data until you support docid\ nnuw1g9z7eaj4m78vk7t9 to remove your account please note, depending on when your billing cycle to sparklayer began, you may see charges you're not expecting please support docid\ nnuw1g9z7eaj4m78vk7t9 if you would like us to investigate transferring to another shopify store when you first sign up to sparklayer, you'll be asked to associate your account with a shopify url (i e storename myshopify com ) once that's done, sparklayer will be locked to that url and will begin synchronising products, customers, and enable you to install the frontend code snippets to test it out there may be some scenarios where you need to "transfer" your sparklayer account to a different shopify store you want to trial sparklayer on a test or development shopify store just to see how it works before you fully commit to using it you want to transfer sparklayer from a "hybrid" shopify store to a "standalone" shopify store (or vice versa) the good news is, it's possible to transfer accounts by following the below steps! first, sign into your shopify store and uninstall sparklayer via the steps above this will disconnect sparklayer from the shopify store next, you'll need to create a new team by following account settings docid\ r9ng74ujdtywlvgbpnb5u next, sign into sparklayer https //app sparklayer io/login with the new account you created and go to configuration and click integrations https //app sparklayer io/configuration/integrations/platform once you've created the new team, go to configuration > connect your shopify store select shopify and re enter the new shopify url you wish to connect (i e new storename myshopify com ) you'll then be taken to the shopify admin and asked to reinstall sparklayer and select a plan once that's completed, you'll then be returned to the sparklayer dashboard sparklayer will then begin synchronising your products and customers and you can then re install the frontend interfaces docid\ ccz1vnh0o6d 722w35xpa on the new store please note shopify data the transfer process above will not transfer any of your shopify data (e g products, customers, orders) this must be managed externally to sparklayer and apps such as matrixify can help with this process if you require any assistance in transferring your shopify store, please feel free to support docid\ nnuw1g9z7eaj4m78vk7t9 and we'll be happy to help trial period when you first setup sparklayer, you'll be given a free trial to allow you to test how it works and ensure it's a good fit for your needs if you'd like to extend your trial, please support docid\ nnuw1g9z7eaj4m78vk7t9 and we'll be happy to discuss