Account Settings

The Account section in the Dashboard lets you manage your basic account details used on SparkLayer, update your password, and manage team members who have access to your SparkLayer Account.

From the My Account tab, you can edit the following information:

From the Plan tab, you can check the current plan you're on as well as available options to upgrade or downgrade.

If you're using the Enterprise plan, you'll see your monthly cost within the Plan Summary. As with the Starter and Professional Plan, all payments are managed via Shopify directly.



The Password tab lets you modify your existing password used for logging into the SparkLayer Dashboard. It's also possible to perform a password reset via the SparkLayer login page.

If you're looking to invite additional people to your SparkLayer account, you can do so within the Team section.

To get started, click the 'Add team member' button and you'll then see the following form:

From here, you can set the email address of the person you'd like to invite to your dashboard. They'll be granted full access to your dashboard to make edits as required.

When you invite a team member, they'll then receive an email to activate their account. They'll be asked to "Accept Invitation" and create an account to get started.

If you're looking to use SparkLayer on more than one store, it's possible to create a brand new instance of SparkLayer using our built-in "Create New Team" feature.

Use-cases could include:

In each scenario, once you've created a team you can then proceed to invite other team

To access this, go to the SparkLayer Dashboard and click your current team shown on the top left. You'll then see a button "Create New Team".

You'll then see the option to setup your team with the ability to specify a Company Name and Company Website.

Once you've created your team, you can access this via the top left of the SparkLayer Dashboard whenever you sign in. When a new team is created, you'll then need to proceed through the SparkLayer onboarding steps to get things setup (you can learn more in our Launch Checklist).

You can also proceed to invite any other team members to your new team by following the "Inviting team members" guide above.

If you're the current team owner, it's possible to assign ownership to another individual via the Team section of SparkLayer.

Once you've invited a team member to the account, simply click the Change owner button where you'll then be asked to confirm this action.

Currently it's not possible to delete your SparkLayer account via the Dashboard. By default, if an account becomes inactive (e.g. you disconnect SparkLayer from your online store), our system will automatically delete the account associated with that team after 30 days.

If an account is scheduled for automatic deletion, you'll see a warning message at the top of the dashboard notifying you.

For further information, please contact us and we'll be happy to help.