---
title: Uninstalling & Transferring accounts
slug: uninstalling-bigcommere
description: Learn how to uninstall and pause SparkLayer, a sales channel app in BigCommerce, with step-by-step instructions provided in this document. Uninstalling the app cancels recurring billing charges, though manual removal of SparkLayer Frontend Interfaces is n
image: https://www.sparklayer.io/assets/images/logos/og-logo.png
docTags: 
createdAt: 2023-06-13T09:06:41.000Z
---

## Uninstalling SparkLayer

SparkLayer works just like any other app in BigCommerce and you can uninstall it very easily.

![](https://api.archbee.com/api/optimize/kxppJrvFK15E9wXbMKaTP/PBHx2W4tW0IiQKsb5B4r2_screenshot-2023-07-06-at-142056.png)

Please follow the below steps:

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From your BigCommerce admin, click **Apps**, and then click **My Apps.**
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:::WorkflowBlockItem
Click **Uninstall**
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Once you've removed the sales channel, this will then **cancel** the SparkLayer recurring billing charges with immediate effect.

:::hint{type="info"}
**More information**
You can learn more about removing apps in this [BigCommerce guide](https://support.bigcommerce.com/s/article/How-do-I-access-and-install-the-new-single-click-apps-within-my-Bigcommerce-store-control-panel?language=en_US#uninstalling).
:::

:::hint{type="warning"}
**Please note**

- If you've also added the SparkLayer [Frontend Interfaces](docId\:ccZ1vnH0O6D_722w35Xpa) to your BigCommerce store, these will need to be removed manually.
- When you follow the uninstall process, this will disable customers, product and order updates to SparkLayer but will **not** delete the data until you [contact us](docId\:NNUw1G9z7eaJ4M78vk7t9) to remove your account.
- Please note, depending on when your billing cycle to SparkLayer began, you may see charges you're not expecting. Please [contact us](docId\:NNUw1G9z7eaJ4M78vk7t9) if you would like us to investigate.
:::



***

## Pausing your account

If you'd prefer to pause your SparkLayer account and resume your subscription in the near future, we recommend the following steps:

- Follow the uninstall process above to remove the **B2B Ordering** sales channel.
- Retain any codes changes in your BigCommerce storefront theme (you can always 'Duplicate' the theme to create a backup).
- Notify our team and once you're ready to resume your subscription, we can assist where necessary.

:::hint{type="info"}
**Please note**
Any configurations you've set up in the SparkLayer [Dashboard](docId\:nzsx6U_DAWtzVzSehf4oR) will be retained such as price lists and customer group set up.
:::



***

## Transferring to another BigCommerce store

When you first sign up to SparkLayer, you'll be asked to associate your account with your BigCommerce store. Once that's done, SparkLayer will be locked to that URL and will begin synchronising products, customers, and enable you to install the Frontend code snippets to test it out.

You may be wanting to trial SparkLayer on a **test or development BigCommerce store** just to see how it works before you fully commit to using it. The good news is, it's possible to transfer accounts by following the below steps!

- First, sign into your BigCommerce store and uninstall SparkLayer via the steps above. This will disconnect SparkLayer from the BigCommerce store
- Next, [sign into SparkLayer](https://app.sparklayer.io/Login) with the original account you created and go to Configuration and click [Integrations](https://app.sparklayer.io/configuration/integrations/platform)
- Select **BigCommerce** and re-enter the new BigCommerce URL you wish to connect
- You'll then be taken to the BigCommerce admin and asked to reinstall SparkLayer and select a plan.
- Once that's completed, you'll then be returned to the SparkLayer Dashboard. SparkLayer will then begin synchronising your products and customers and you can then re-install the [Frontend Interfaces](docId\:ccZ1vnH0O6D_722w35Xpa) on the new store

:::hint{type="info" attributes="[object Object]"}
**Need assistance?**
If you require any assistance in transferring your BigCommerce store, please feel free to [contact us](docId\:NNUw1G9z7eaJ4M78vk7t9) and we'll be happy to help.
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