# B2B Catalogs FAQs

URL: https://docs.sparklayer.io/help/storefront/b2b-catalogs/faqs
Applies to: Shopify

Answers on B2B Catalogs pricing, setup, SEO and sitemaps, customer group and variant-level visibility, disabling on a theme, getting help and uninstalling.

## Setup and pricing

**Is B2B Catalogs free?**

Yes. B2B Catalogs is a free standalone Shopify app, included with every SparkLayer plan, including the free plan. Install it from the [Shopify App Store](https://apps.shopify.com/sparklayer-b2b-catalogs). See [Plans and features](https://docs.sparklayer.io/help/plans-and-features.md).

**Do I need a developer to set it up?**

No. Your merchandising team can manage everything. Tag a product and save it, and the change goes live straight away. There are no manual theme edits, no custom code and no waiting for a release. To get started, see [Install and enable B2B Catalogs](https://docs.sparklayer.io/help/storefront/b2b-catalogs.md#install-and-enable-b2b-catalogs).

## Visibility

**Where exactly are hidden products hidden?**

On product pages, collection pages and in store search results. If a customer opens a hidden product's URL directly, they see an "access denied" page, which you can [customise](https://docs.sparklayer.io/help/storefront/b2b-catalogs/configuring-access-denied-view.md). A hidden product can still take a place in a collection grid and count towards product and filter totals: see [Collection grids, search and filter counts](https://docs.sparklayer.io/help/storefront/b2b-catalogs/limitations.md#grids-search-and-filter-counts).

For how this compares with hiding a product with the `sparklayer.settings` metafield alone, see [What hides what](https://docs.sparklayer.io/help/storefront/product-settings.md#what-hides-what).

**Will hidden products still appear in my sitemap or affect SEO?**

Products tagged `b2b-only` still appear in the sitemap that Shopify generates automatically. The product pages themselves aren't visible to search engines, so they won't show up in external search results.

To remove these products from your sitemap completely, follow [Shopify's guidance on hiding products from search engines](https://help.shopify.com/en/manual/promoting-marketing/seo/hide-a-page-from-search-engines#custom-metafield). This may also stop those products appearing in your store's own search results.

**Can I show different products to different B2B customer groups?**

Yes, with the [SparkLayer Wholesale app](https://docs.sparklayer.io/help/platforms/shopify/install.md) as well. The `sparklayer.settings` variant metafield shows or hides products for each customer group.

For example, you could hide a product from all B2B customers except your VIP group. Or you could hide a range from one group while keeping it visible to everyone else. See the worked example in [A product range for each customer group](https://docs.sparklayer.io/help/storefront/product-settings.md#example-a-product-range-for-each-customer-group).

See [Catalogs per customer group](https://docs.sparklayer.io/help/storefront/b2b-catalogs/configuring-advanced-catalogs.md) for how the rules work.

**Can I control visibility at the variant level?**

For B2B customer groups, yes, with the [SparkLayer Wholesale app](https://docs.sparklayer.io/help/platforms/shopify/install.md) as well. For example, your wholesale group could see a 12-pack case that your VIP group doesn't. See [Catalogs per customer group](https://docs.sparklayer.io/help/storefront/b2b-catalogs/configuring-advanced-catalogs.md).

Not for retail (B2C) customers: variant rules don't hide anything from them, and Shopify can't hide a single variant of a product. To sell the 12-pack case to B2B customers only, make it a separate product and tag it `b2b-only`. See [Variants and retail shoppers](https://docs.sparklayer.io/help/storefront/b2b-catalogs/limitations.md#variants-and-retail-shoppers).

## Disabling and uninstalling

**What happens if I disable B2B Catalogs on a theme?**

The visibility rules are removed from that theme. If you've customised `snippets/sparklayer-b2b-catalogs-access-denied.liquid`, your changes are removed too, so keep a copy of them before you disable it.

**How do I uninstall B2B Catalogs?**

First disable it on every theme where it's enabled: open the app in your Shopify admin and click **Disable** on each enabled theme. Then uninstall the app.

If you've already uninstalled it without disabling it first, reinstall it temporarily, disable it on your themes, then uninstall it again.

See [Uninstall B2B Catalogs](https://docs.sparklayer.io/help/storefront/b2b-catalogs/removing-b2b-catalogs.md).

## Getting help

**How do I contact support about B2B Catalogs?**

Our support team can help you set up and troubleshoot B2B Catalogs on your store. Email [support@sparklayer.io](mailto:support@sparklayer.io), or click the message icon (a purple speech bubble) in the B2B Catalogs app or at the bottom right of this page.

So we can help quickly, tell us what your query is about and include any screenshots that show the problem.

**How quickly will you reply?**

We aim to reply to every query within 24 hours, but allow up to 2 working days. The message icon isn't a live chat that's always staffed, so you won't always get a reply in real time. See [Contact support](https://docs.sparklayer.io/help/support.md) for when our team is available.