# Activity

URL: https://docs.sparklayer.io/help/pulse/activity

See what your customers did in Pulse's Activity feed: orders placed and shipped, quotes raised, carts, trade applications and messages to you.

> **Pulse is in early access.** Request it for your sales team. [Request early access](https://feedback.sparklayer.io/get-started?choice=now). [Try the interactive demo](https://www.sparklayer.io/pulse/).

> **Quick summary**
>
> - **Activity** in Pulse is a feed of what your customers did: orders placed and shipped, quotes raised, carts in progress or abandoned, trade applications and messages on orders and quotes.
> - Use **Show** to pick the kinds of activity, and the date range at the top of the page to set the period. It starts at the last 12 months.
> - Click a row to open the order, quote, cart or application. Click the account name in it to open the account.
> - Your own calls, visits and tasks aren't in the feed. They're on each account's **Timeline**.

Open it from **Activity** in the Pulse sidebar. Use it to catch up on what's happened across your accounts, newest first. For only what's new since your last visit, see the **New** tab of the [Overview](https://docs.sparklayer.io/help/pulse/overview.md#inbox)'s **Inbox**.

## The Activity screen

| Part | What it shows / does |
| --- | --- |
| **Customer activity** | The feed, newest first, 15 rows a page. The heading shows the period, such as **last 12 months**, or the dates of a custom range. Use **Previous** and **Next** to page through. |
| Rows | What happened, which account, the value (for orders, quotes and carts) and the date. A message row also shows what the customer wrote. |
| **Show** | Choose which kinds of activity to list. Each option shows how many there are in the period. With none chosen, it shows **All**. |
| **Source** | Where order details come from, such as your eCommerce platform, and when they last synced. Hover over it to check. |

With nothing in the period, the feed shows **Nothing in this window.**

## What the feed shows

The feed lists 5 kinds of activity. Each row opens the record behind it.

| Kind | Rows | Opens |
| --- | --- | --- |
| **Orders** | Each order once, on the day it was placed: **Order placed** while it's processing, **Order shipped** once it has shipped, with the order number. | The [order](https://docs.sparklayer.io/help/pulse/records.md#an-order) |
| **Quotes** | **Quote raised**, with the quote reference and its status, such as **open** or **accepted** | The [quote](https://docs.sparklayer.io/help/pulse/records.md#a-quote) |
| **Carts** | **Cart in progress** or **Cart abandoned**, with the number of lines and where it was built, such as the storefront or quick order, on the day it was last changed | The [cart](https://docs.sparklayer.io/help/pulse/records.md#a-cart-in-progress) |
| **Forms** | **Trade application**, with the business name, the contact's name and the application's status | The [application](https://docs.sparklayer.io/help/pulse/records.md#a-trade-application) |
| **Messages** | **Replied on order** or **Replied on quote**, with what the customer wrote | The order or quote, at its timeline, so you can reply |

A cart counts as abandoned once nobody has touched it for 3 days, or the number of days chosen under **Abandoned after** on the **Carts** page. Messages are only the customer's: your own replies and internal notes aren't listed.

## Filter the feed

Narrow the feed to the activity you care about, or to a different period.

1. Click **Show** and choose the kinds you want, such as **Quotes** and **Carts**. You can choose more than one.
2. To change the period, click the date range at the top right of the page and choose a range.

**More detail**

The Activity feed only lists orders placed through your storefront. See [Where the figures come from](https://docs.sparklayer.io/help/pulse.md#where-the-figures-come-from).

## Open a record

1. Click a row to open the order, quote, cart or application in a panel. A message row opens the order or quote at its timeline.
2. To open the account instead, click the account name in the row. Trade applications don't have an account yet, so their name isn't a link.

From the panel you can act on the record, for example finish a customer's cart for them or approve an application. See [Account, order and quote details](https://docs.sparklayer.io/help/pulse/records.md).

## FAQs

**Why don't I see my calls and visits?**

Activity is for what customers did. Your logged outreach, tasks and reminders are on each account's **Timeline**, with the customer's orders and quotes. See [The account timeline](https://docs.sparklayer.io/help/pulse/records.md#the-account-timeline).

**Why is an order missing?**

Check the date range covers the day it was placed and that **Orders** is ticked under **Show**. Orders placed outside your storefront don't appear in Pulse.

**Where do I answer a customer's message?**

Click the message row to open the order or quote at its timeline, and reply there. To see every customer waiting on a reply, use the **Messages** tab of the [Task List](https://docs.sparklayer.io/help/pulse/task-list.md#reply-to-customer-messages).