# Policies

URL: https://docs.sparklayer.io/help/policies

Find SparkLayer's privacy, security, business continuity, incident management, terms of service and refund policies, most of them in the Trust Center.

> **Quick summary**
>
> - SparkLayer's privacy, security, business continuity, incident management and terms of service documents are published in the [SparkLayer Trust Center](https://www.sparklayer.io/trust/).
> - The [refund policy](https://docs.sparklayer.io/help/policies/refund-policy.md) is here in the Help Center.
> - Questions about any policy: email [contact@sparklayer.io](mailto:contact@sparklayer.io).

SparkLayer's security, privacy and legal documents are published in the [SparkLayer Trust Center](https://www.sparklayer.io/trust/). The Trust Center always has the current version of each document, so it's the place to send anyone doing a security or procurement review. If you have questions about any of them, email [contact@sparklayer.io](mailto:contact@sparklayer.io).

## Trust Center documents

| Policy | What it covers |
| --- | --- |
| [Privacy policy](https://www.sparklayer.io/privacy) | The personal data SparkLayer handles as a controller and as a processor, our sub-processors and the rights available to you. |
| [Security policy](https://www.sparklayer.io/trust/security) | Hosting, encryption, authentication, access control, secure development, backups and review. |
| [Business continuity plan](https://www.sparklayer.io/trust/business-continuity) | How we prepare for disruption, restore service and keep customers informed. |
| [Incident management policy](https://www.sparklayer.io/trust/incident-management) | How incidents are classified, contained and resolved, and how to report a security concern. |
| [Terms of service](https://www.sparklayer.io/terms-of-service/) | The terms that apply to your use of SparkLayer. |

## Billing

| Policy | What it covers |
| --- | --- |
| [Refund policy](https://docs.sparklayer.io/help/policies/refund-policy.md) | When refunds are available for monthly and annual plans, what isn't refundable, how to request a refund and how Shopify billing works. |

## Next steps

- [Billing, trials and cancelling](https://docs.sparklayer.io/help/dashboard/billing.md): How plans are billed on each platform and how to cancel
- [Contact support](https://docs.sparklayer.io/help/support.md): How to reach our team and how quickly we reply