# Give a key account their own prices

URL: https://docs.sparklayer.io/help/guides/key-account-prices

Give one company or customer prices different from their customer group: their own price list, an extra percentage off, or a group of their own.

> **Quick summary**
>
> - You'll end up with one key account seeing their own prices when they sign in, while everyone else in their customer group keeps theirs.
> - Allow about 15 minutes once their prices are ready.
> - Every plan includes it. A customer's own price list or extra discount is set on their record in your store, and isn't available on Wix.

Most buyers get their prices from their [customer group](https://docs.sparklayer.io/help/customers/customer-groups.md). For a key account, you set a price list at a more specific level, and the most specific one wins. See [What overrides what](https://docs.sparklayer.io/help/customers.md#who-sets-what).

## Before you start

- **Their prices, or the rule for them**, for example 30% off retail, or a spreadsheet of exact prices by SKU.
- **Your standard trade prices set up.** If not, follow [Set up wholesale prices](https://docs.sparklayer.io/help/guides/set-up-wholesale-prices.md) first.
- **The account in SparkLayer.** Find the customer at **Customers** in the SparkLayer Dashboard ([open](https://app.sparklayer.io/customers/list)), or **SparkLayer Wholesale > Customers** in the Shopify app.

## Give them their prices

### Step 1. Choose how to give them their prices

| For | Use | Where you set it |
| --- | --- | --- |
| **One customer** | Their own price lists, with [customer pricing](https://docs.sparklayer.io/help/pricing/customer-pricing.md#give-a-customer-their-own-price-lists) | On their record in your store |
| **One customer, a little extra off** | An [extra percentage discount](https://docs.sparklayer.io/help/pricing/customer-pricing.md#give-a-customer-an-extra-percentage-discount) on top of their usual prices | On their record in your store |
| **Several key accounts on the same terms** | A [customer group](https://docs.sparklayer.io/help/customers/customer-groups.md#create-a-customer-group) of their own | In SparkLayer, on every platform |

For an extra percentage off, skip to [step 4](#add-an-extra-percentage-off).

### Step 2. Create their price list

Go to **Pricing > Price lists** in the SparkLayer Dashboard ([open](https://app.sparklayer.io/pricing/lists)), or **SparkLayer Wholesale > Pricing > Price lists** in the Shopify app, click **Create price list** and add their prices, automatically or by CSV. Note the list's **Handle**, shown under its name, such as `acme-pricing`. See [Create a price list](https://docs.sparklayer.io/help/pricing/managing-pricing.md#create-a-price-list). [Take the 1-minute tour](https://docs.sparklayer.io/help/pricing/managing-pricing?tour).

### Step 3. Give the price list to the account

**Shopify only:**

**For one customer:** add the price lists metafield to your store once, at **Integrations > Platform > Metafields** in the SparkLayer Dashboard ([open](https://app.sparklayer.io/configuration/integrations/platform)), or **SparkLayer Wholesale > Integrations > Platform > Metafields** in the Shopify app (click **Configure** next to **SparkLayer metafields**). Then open the customer in your Shopify admin and enter the handle in their price lists metafield, for example `["acme-pricing"]`. Save the customer.

**BigCommerce and WooCommerce and Magento only:**

Enter the price list's handle in the customer's `price_lists` metafield (or attribute), for example `["acme-pricing"]`, and save the customer. Your developer or agency can set up the field: see [Give a customer their own price lists](https://docs.sparklayer.io/help/pricing/customer-pricing.md#give-a-customer-their-own-price-lists).

**Wix only:**

Wix doesn't support metafields, so customer pricing isn't available. Create a customer group for the account with its own price list, then add the group's label to the contact. See [Create a customer group](https://docs.sparklayer.io/help/customers/customer-groups.md#create-a-customer-group).

A customer's own price lists replace their group's price lists.

### Step 4. Add an extra percentage off

Optional. A customer discount takes an extra percentage off whatever prices the customer already gets.

**Shopify only:**

Enable the customer discount once at **Integrations > Platform > Metafields** in the SparkLayer Dashboard ([open](https://app.sparklayer.io/configuration/integrations/platform)), or **SparkLayer Wholesale > Integrations > Platform > Metafields** in the Shopify app. Then open the customer in your Shopify admin and, in the **Metafields** card, enter the percentage in **Customer % Discount**, for example `25`. Save the customer.

**BigCommerce and WooCommerce and Magento only:**

Set the `discount_percentage` metafield (or attribute) on the customer, for example `25`. Your developer or agency can set up the field.

See [Give a customer an extra percentage discount](https://docs.sparklayer.io/help/pricing/customer-pricing.md#give-a-customer-an-extra-percentage-discount).

### Step 5. Check which price wins

Open the customer at **Customers** in the SparkLayer Dashboard ([open](https://app.sparklayer.io/customers/list)), or **SparkLayer Wholesale > Customers** in the Shopify app. **Price list override** under **Basic information** and **Discount percentage** under **Financial details** show what's set on them.

If you've given a group more than one price list, order matters: SparkLayer uses the first list a SKU is in. See [How a buyer's price is chosen](https://docs.sparklayer.io/help/customers.md#how-a-buyers-price-is-chosen). [Take the 1-minute tour](https://docs.sparklayer.io/help/customers/managing-customers?tour).

## Check it worked

- **Sign in as someone at the account** and open a product on their price list. They see its price from that list, less any extra percentage.
- **Sign in as another buyer in the same group.** They still see the group's prices.
- **Search the SKU** at **Pricing > Price editor** in the SparkLayer Dashboard ([open](https://app.sparklayer.io/pricing/editor)), or **SparkLayer Wholesale > Pricing > Price editor** in the Shopify app to compare its price in each list.

## If something's not right

- **They still see the group's prices.** Check the handle is typed exactly, inside square brackets and double quotes, and that the account has synced. See [Prices for one customer](https://docs.sparklayer.io/help/pricing/customer-pricing.md#give-a-customer-their-own-price-lists).
- **They see a price from the wrong list.** The SKU is in an earlier list on their group. See [Can I assign several price lists to one customer group or customer?](https://docs.sparklayer.io/help/pricing/faqs.md#can-i-assign-multiple-price-lists-to-one-customer-group-andor-customer)
- **A price is different from what you expect.** Your store prices may include tax. See [Prices are different from what you expect](https://docs.sparklayer.io/help/troubleshooting.md#prices-are-different-from-what-you-expect).
- **Checkout shows PRICING:001.** The account has price lists in 2 currencies. See [Customers see "An unknown error occurred" at checkout](https://docs.sparklayer.io/help/troubleshooting.md#customers-see-an-unknown-error-occurred-at-checkout).

## Next steps

- [Let trusted customers pay later on Net 30](https://docs.sparklayer.io/help/guides/net-terms.md): Give key accounts credit limits and payment terms
- [Run volume pricing and promotions](https://docs.sparklayer.io/help/guides/volume-discounts.md): Add price breaks, pack sizes and discounts
- [Set up wholesale prices](https://docs.sparklayer.io/help/guides/set-up-wholesale-prices.md): The price list and customer group everyone else uses