# Review and apply changes

URL: https://docs.sparklayer.io/help/ask-sparklayer/changes

Check a change Ask Sparkie prepares, then apply it to live or test, edit it in the form, discard it or undo it. Covers expiry, daily limits and errors.

> **Ask Sparkie is in early access.** Request it for your store. [Request early access](mailto:support@sparklayer.io?subject=Early%20access%20to%20Ask%20Sparkie).

> **Quick summary**
>
> - Every change Ask Sparkie prepares is a **proposal**: a card that shows what will change and waits for you. Nothing is saved until you approve it.
> - Click **Apply to live** (you confirm first) or **Apply to test**. Click **Open in form** to change the details before saving, or **Discard** to drop it.
> - Applied a change you didn't want? **Undo this change** prepares the reverse change for you to apply.
> - Proposals expire after 24 hours. You can apply 25 changes a day on each environment, and one proposal can hold up to 500 SKU prices.

## What a proposal shows

When you ask for a change in **Ask SparkLayer** in the SparkLayer Dashboard, or **SparkLayer Wholesale > Ask SparkLayer** in the Shopify app, the answer includes a proposal card.

| Part | What it shows |
| --- | --- |
| **Title** | What the change is, for example **New price list: Trade 30%**, **Update Trade 20%** or **New customer group: Wholesale**. |
| **Summary** | The change in one sentence. |
| **Badges** | The environment it applies to (**Live** or **Test**) and its status. |
| **Details** | The fields being set, such as **Name**, **Pricing rule**, **Products**, **Customer groups** and **Currency**. |
| **Preview** | A few sample prices, for example "Showing 4 of 1,204". Prices are worked out from the price list's rule, so the rule is what's saved, not each price. |
| **Footer** | The proposal's ID, the store and environment, and when it expires. |

On a live proposal, a line under the details reminds you: **This changes what buyers see on your live store as soon as you apply it.**

### Proposal statuses

| Status | What it means |
| --- | --- |
| **Waiting for your approval** | Ready for you to apply, edit or discard. |
| **Applied** | Saved to your store. |
| **Discarded** | You discarded it. Nothing changed. |
| **Cancelled** | You stopped the reply while it was being prepared. Nothing changed. |
| **Expired** | It wasn't applied within 24 hours. Nothing changed. |

## Apply a change

1. Check the proposal: the details, the preview and the **Live** or **Test** badge.
2. Click **Apply to live** or **Apply to test**. The button matches the environment the proposal was made for.
3. On live, a window asks **Apply to your live store?** and shows the change. Click **Apply to live** to confirm. Changes to test apply straight away.

Ask Sparkie confirms with **Done.** and a summary, then suggests what to do next. Buyers see a live change the next time a page loads. To see it in the dashboard, click **View price lists** or **View customer groups** on the card.

When a reply has 2 proposals, such as the guided wholesale setup, click **Apply both to live** (or **Apply both to test**). This applies them together with one confirmation. You can also apply them one at a time.

**More detail**

- A proposal stays on the store and environment it was made for. If you switch from **Live** to **Test** in the chat, earlier proposals still apply to live. New ones are made on test. See [Choose the store and environment](https://docs.sparklayer.io/help/ask-sparklayer/activity-and-connected-apps.md#choose-the-store-and-environment).
- A test change says **It's on Test only, so buyers on your live store won't see it.**

## Change a proposal before you apply it

To edit a change before it's saved, click **Open in form**. The change opens in a normal SparkLayer form, where you can edit anything and save it yourself.

- **Customer groups** open on the group's own page, filled in from the chat. The banner reads **Filled in from your chat. Review it, change anything, then save to** your store. Click **Save** to apply it. If the group uses a price list that's still only a proposal, the banner tells you to apply that in the chat too.
- **Price lists** open in a window, such as **New price list**. It has fields like **Price list name**, **Discount off retail** or **New discount off retail** (which shows the current discount). Click **Save** to apply it, or **Cancel** to go back to the chat.

The activity log marks a change saved this way as **(edited in the form)**.

## Discard a change

Click **Discard** on the proposal. Its status changes to **Discarded** and nothing is saved. The activity log records that you discarded it.

You don't have to discard a proposal you don't want. It expires on its own after 24 hours.

## Undo a change

1. On an applied proposal, click **Undo this change**.
2. Ask Sparkie prepares the change that puts things back, as a new proposal. Nothing is undone yet.
3. Check it, then apply it like any other change.

**Undo this change** works for changes to an existing price list or customer group. You can't undo a new price list or customer group from the chat, because Ask Sparkie can't delete. If you don't want it, delete it yourself at **Pricing > Price lists** in the SparkLayer Dashboard ([open](https://app.sparklayer.io/pricing/lists)), or **SparkLayer Wholesale > Pricing > Price lists** in the Shopify app or **Customers > Groups** in the SparkLayer Dashboard ([open](https://app.sparklayer.io/customers/groups)), or **SparkLayer Wholesale > Customers > Customer groups** in the Shopify app. You can also change anything Ask Sparkie applied in the dashboard.

## Limits

| Limit | Detail |
| --- | --- |
| **25 applied changes a day** | Per environment: 25 on live and 25 on test. It resets at midnight. Asking questions is never limited. |
| **24-hour expiry** | A proposal you don't apply expires after 24 hours. Ask again for a fresh one. |
| **500 rows per proposal** | One proposal can set or remove up to 500 SKU prices. Changing a whole list by a percentage changes only its rule, so this limit doesn't apply to it. |
| **No deleting** | Ask Sparkie can't delete price lists or customer groups. |

The daily limit protects your store from an AI app making changes in a loop. To see how many you've used, open the Activity drawer. See [The daily limit](https://docs.sparklayer.io/help/ask-sparklayer/activity-and-connected-apps.md#the-daily-limit).

## Changes that need a paid plan

Ask Sparkie prepares any change, but some can only be applied on a paid plan. For example, the free Basic plan includes 3 price lists. If you already have 3 and ask for another:

1. The proposal shows a **Needs Starter** banner. It explains that Basic includes 3 price lists, and Starter has unlimited price lists and is free for 14 days.
2. Click **Start Starter trial to apply** to choose a plan. The proposal waits in the chat.
3. Once the trial starts, Ask Sparkie tells you there's no price list limit now. Click **Apply to live** or **Apply to test** when you're ready.

See [Your plan](https://docs.sparklayer.io/help/dashboard/plan-and-features.md) for what each plan includes.

## If a change won't apply

| Message | What to do |
| --- | --- |
| **You've reached 25 applied changes on** your store **today.** | You've used the daily limit for that environment. Apply the change after midnight, or make it yourself in the dashboard. |
| **This proposal expired, so nothing was applied.** | Ask again and Ask Sparkie prepares a fresh one. |
| **This proposal changed since you reviewed it, so I stopped.** | Ask again for a fresh proposal, and check it before applying. |
| **This proposal is no longer open.** | It's already been applied, discarded or has expired. Check the [activity log](https://docs.sparklayer.io/help/ask-sparklayer/activity-and-connected-apps.md#the-activity-log). |
| **There's already a price list called** … (or a group) | Choose another name, or ask to change the existing one instead. |
| **I couldn't find** a SKU **in your catalogue.** | Check the SKU in your store, then try again. |

## FAQs

**Can Ask Sparkie apply a change without me?**

No. Ask Sparkie only prepares proposals. A change is saved only when you click apply, or save it from **Open in form**. Other AI apps you connect can only apply changes if you allow it when you connect them. See [Connected AI apps](https://docs.sparklayer.io/help/ask-sparklayer/activity-and-connected-apps.md#connected-ai-apps).

**Why does applying to live ask me to confirm, but test doesn't?**

Live changes affect what your buyers see straight away, so you confirm them first. Test changes don't reach your live store, so they apply at once.

**I applied a new price list by mistake. How do I remove it?**

Go to **Pricing > Price lists** in the SparkLayer Dashboard ([open](https://app.sparklayer.io/pricing/lists)), or **SparkLayer Wholesale > Pricing > Price lists** in the Shopify app, open the list's ⋯ menu and click **Delete**. Ask Sparkie can't delete price lists, so you do this yourself. See [Price lists](https://docs.sparklayer.io/help/pricing/managing-pricing.md).